Push Notification Services Agreement Template

Create a legally-sound agreement for your push notification services. This template covers data privacy, service delivery, usage terms, and compliance requirements for mobile push notifications.

Push Notification Services Agreement

This Push Notification Services Agreement (the "Agreement") is entered into between the service provider ("Provider") and the client ("Client") for the provision of push notification services.

1. Service Description

Provider offers a push notification delivery system that enables Client to send notifications to end users' devices through mobile applications and web browsers. Services include message delivery, analytics, and user engagement tools.

2. Service Terms

  • Provider will maintain 99.9% service uptime
  • Maximum notification delivery latency of 30 seconds
  • Support for iOS, Android, and web platforms
  • Real-time analytics and reporting tools

3. Data Privacy and Security

Provider shall implement industry-standard security measures to protect user data and comply with applicable data protection regulations, including:

  • End-to-end encryption of notification content
  • Secure storage of user tokens and identifiers
  • Regular security audits and updates

4. Client Obligations

Client agrees to:

  • Comply with all applicable laws and regulations
  • Obtain necessary user consents for push notifications
  • Not send spam or malicious content
  • Maintain accurate records of user opt-ins and opt-outs

5. Service Fees

Pricing is based on monthly notification volume:

  • Up to 100,000 notifications: $X/month
  • 100,001 - 500,000 notifications: $Y/month
  • Custom pricing for higher volumes

6. Term and Termination

Initial term of 12 months with automatic renewal. Either party may terminate with 30 days written notice.

7. Service Level Agreement

Provider guarantees:

  • 99.9% uptime
  • 24/7 technical support
  • Maximum 2-hour response time for critical issues

FAQ

What happens if service is interrupted?

Provider will issue credits according to the SLA for any service interruptions exceeding 0.1% monthly downtime.

How is user data protected?

All data is encrypted in transit and at rest using industry-standard protocols.

What are the notification size limits?

Standard notifications are limited to 4KB payload size.

Can notifications be scheduled?

Yes, notifications can be scheduled up to 30 days in advance.

What analytics are provided?

Detailed delivery, open rates, and engagement metrics are available in real-time.