Create a legally-sound disaster recovery services agreement that clearly defines emergency response procedures, service levels, and recovery obligations. Protect your organization with comprehensive terms and conditions.
A Disaster Recovery Services Agreement is a critical contract that establishes the terms and conditions under which a service provider will deliver emergency response and recovery services following a disaster or business disruption. This legally-binding document ensures both parties understand their roles, responsibilities, and obligations during crisis situations.
This agreement template is designed for organizations seeking to establish a formal relationship with disaster recovery service providers. It covers essential elements including response times, service levels, personnel requirements, equipment provisions, and cost structures. The template helps protect both parties by clearly defining scope, limitations, and liability terms.
Use this template when:
Follow these steps to customize the agreement:
This agreement is commonly used for:
Consider these key points:
Adapt the template for:
Organizations using well-structured disaster recovery agreements have successfully:
Response time requirements should specify initial contact times, on-site arrival times, and recovery completion targets for different severity levels.
The service scope should clearly define all covered services, systems, facilities, and exclusions to prevent misunderstandings during emergencies.
Typical requirements include general liability, professional liability, cyber insurance, and workers' compensation coverage with specified minimum limits.
Review and update the agreement annually or when significant changes occur in business operations or recovery requirements.
Include regular testing schedules, test scope, success criteria, and reporting requirements to ensure recovery readiness.